A lending platform that decides in under three minutes

The challenge

Approving a loan went through four separate systems and seven manual interventions. The average time to decision was 41 hours, and 30% of applicants dropped out along the way.

Beyond the delay, the risk team could not reconstruct the basis of any decision older than three months, which had become a problem during internal audits.

The solution

We built a single origination platform around a rules engine the risk team can configure without developer involvement.

• Direct integration with credit bureaus and the identity verification provider
• A versioned decision engine: every application records the rule version applied
• An immutable audit log for every state change
• A manual override interface for edge cases, with mandatory justification

The migration ran product by product, one every two weeks, so operational risk stayed under control.

The outcome

Automated decisions now arrive in 2 minutes 40 seconds on average, and the drop-out rate fell from 30% to 9%.

The risk team can reconstruct any decision from the last two years, together with the rule version applied at the time. The 2026 internal audit raised no findings on traceability.